Fair, transparent and customer-friendly.
Customers may cancel a scheduled booking free of charge before our technicians commence any work at the service location.
Once work has started, charges will apply based on the portion of the work already completed, including any parts installed or consumables used.
Refund requests are evaluated on a case-by-case basis. If a service was not delivered as agreed, we will either re-perform the service at no additional cost or issue a fair refund based on the circumstances.
If an error occurs during service booking (wrong service, incorrect date, duplicate charge), please contact us promptly and we will correct the booking or process an appropriate adjustment.
To request a refund or discuss a cancellation, please contact AGK HVAC Solutions at +971 52 686 7582 or WhatsApp +971 52 686 7582. Address: 13 Street - Near Dubai Driving Center - Al Quoz Industrial Area 2 - Dubai, UAE.
Approved refunds are typically processed within 7–14 business days depending on the original payment method.